service-desk – Bluebyte Tech

ProKit : Service Desk
Jobs, parts, travel

Track field work, see your jobs and your reports’ jobs, price travel from real distance, set baht per kilometre, and issue parts from the store or the van.

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Service Desk — field jobs, parts, and travel claims

What is ProKit: Service Desk?

Field jobs, parts and travel claims

ProKit Service Desk is for organisations that send technicians out every day. Technicians see jobs on a phone. Supervisors see the team queue. Executives see job volume and travel cost. It sits on the existing job-ticket workflow, so steps, approvals, and department rights stay the same.

Pick jobs in a date range. The system totals kilometres (toll / no-toll) and multiplies by the current rate. Saved claims keep the rate from the claim date. Issue and return parts from the store or van stock, tied to the job.

My jobs

Technicians see assigned work and status on a phone, open the form, attach photos, and close the job in one place.

Team jobs

Supervisors filter by department, position, and technician, and see the team's queue without opening every ticket.

Panding review

Panding approval

Approved (effective)

Executive dashboard

Job volume, travel cost, and team overview for management and finance.

Technician travel claims

Jobs in a date range are totalled in kilometres and multiplied by the rate. Saved claims keep the rate from that date.

Parts store and van stock

Issue and return parts from the central store or a technician's van. See who holds what, tied to the job.

How can you use it?

Service Desk fits organisations whose staff work off-site
and must claim travel and parts in a way that can be audited

Installation and maintenance

Take a customer job, send a technician, close with photos, then claim travel across several jobs in one period.
Jobs · Close-out · Travel claim · Dashboard

Field supervisors

See the department's jobs, assign work, and review claims before finance.
Team jobs · Department filter · Claim approval

Finance

Kilometres and the locked rate sit on the claim. Pay from the system, not from a separate spreadsheet.
Total km · Rate at claim date · Travel summary

Parts store

Issue to technicians, take unused parts back, and see stock on each van.
Issue · Return · Van on-hand · Linked to the job

Baht per kilometre

Supervisors set the rate on a settings page. New claims use it immediately — no system change request.

Built on ProKit

Jobs and claims are AppBuilder workflows. Distance is calculated in the platform. Tools use the same asset register as the rest of the organisation.